we are committed to ensuring customer satisfaction. Our goal is to provide high-quality agrochemicals, certified seeds, farm equipment, pest control products, and related services. This Return and Refund Policy outlines the terms, conditions, and procedures for returning products and obtaining refunds. By making a purchase from Agriguard Agrovet, you agree to comply with this policy.

1. Eligibility for Returns

To qualify for a return, products must meet the following criteria:

  • Be purchased directly from Agriguard Agrovet through our website, store, or authorized distributors.
  • Be returned within the specified return period, typically 7–14 days from the date of delivery (unless otherwise stated).
  • Remain in their original, unopened packaging and in good condition.
  • Include all original labels, accessories, manuals, and documentation.

Products that are damaged due to improper use, storage, or negligence are not eligible for return.

2. Non-Returnable Products

Certain items are not eligible for returns or refunds due to their nature or regulatory restrictions. These include:

  • Perishable goods, such as certain seeds or crop inputs.
  • Customized or special-order products.
  • Used or damaged equipment caused by misuse.
  • Products with expired dates or tampered packaging.

Please check product details carefully before purchase to ensure eligibility for return.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our Customer Support team via email or phone within the return period.
  2. Provide the order number, product details, reason for return, and supporting evidence (such as photos if the product is damaged).
  3. Our team will review your request and provide return instructions, including a return authorization number if applicable.
  4. Ship the product back according to the instructions provided.

Returns sent without authorization or proper documentation may be rejected.

4. Refund Process

Once we receive and inspect the returned product, refunds will be processed as follows:

  • Refunds will be issued using the original payment method, unless otherwise agreed.
  • Processing time may take 5–10 business days after receiving the returned product.
  • Refunds will reflect the product price minus any applicable shipping, handling, or restocking fees.
  • In case of partial returns, only the value of returned items will be refunded.

Please note that shipping fees for returned items are the responsibility of the customer unless the product is defective or an error occurred on our part.

5. Exchanges

We offer exchanges for products in cases of:

  • Incorrect items shipped.
  • Defective or damaged products.
  • Mismatched quantities or specifications.

To request an exchange:

  1. Contact Customer Support with order and product details.
  2. Our team will verify eligibility and provide instructions for returning the original product.
  3. Replacement products will be shipped once the original product is received and approved.

Exchanges are subject to stock availability. If the replacement product is unavailable, a refund may be issued instead.

6. Damaged or Defective Products

Agriguard Agrovet takes product quality seriously. If you receive a damaged or defective product:

  • Contact Customer Support immediately, ideally within 48 hours of delivery.
  • Provide photos or evidence of the damage or defect.
  • Do not use or attempt to repair the product.

Our team will guide you through the return, replacement, or refund process promptly.

7. Return Shipping

When returning products, please note:

  • Use secure and trackable shipping methods to prevent loss during transit.
  • Include all original packaging, labels, and accessories.
  • Ship to the address provided by our Customer Support team.
  • Keep the shipping receipt or tracking information until the return is confirmed.

Agriguard Agrovet is not responsible for products lost or damaged during return shipping if proper instructions are not followed.

8. Refund Exceptions

Refunds may not be issued in the following situations:

  • Products that are damaged due to misuse or improper handling.
  • Items returned outside the return period.
  • Products missing essential components, packaging, or documentation.

We reserve the right to decline returns or refunds if the product does not meet the stated criteria.

9. Policy Updates

Agriguard Agrovet may update or revise this Return and Refund Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting. Users are encouraged to review this policy periodically to stay informed.

10. Contact Information

For any questions, clarifications, or assistance regarding returns or refunds, please contact our Customer Support team:

Agriguard Agrovet
Email: agriguardagrovet@gmail.com
Phone: +254 703 297 837
Address: Imenti House – B11, Opposite Bebabeba Entrance, Nairobi

We are committed to ensuring that your experience with Agriguard Agrovet is positive and transparent. Our team is always ready to assist with any return, exchange, or refund request efficiently and professionally.